The hotel is only about 8 miles from the downtown area of San Juan. Guests of the Intercontinental San Juan Resort & Casino will find that they are able to visit many attractions such as the historic area of Old San Juan, the beaches, El Yunque Rain Forest, and Plaza Las Americas Shopping Mall. The hotel is only 2 miles from the Luis Munoz Marin International Airport, just a short drive by car. Guests can find public transportation that can take them from the Intercontinental San Juan Resort & Casino to all of the areas they want to visit.

Rooms at the Intercontinental San Juan Resort & Casino include amenities such as satellite TV, coffeemakers, hairdryers, in room movies, in room safe, irons and ironing boards, phones, and bathrooms.

The hotel has a concierge as well as a beauty salon and currency exchange facility. The hotel has a rental car desk as well. Guests can use the laundry service and the hotel's babysitting service. The Intercontinental San Juan Resort & Casino has a business center for those traveling on business. It also has onsite eating and drinking options, a large casino, and a fitness center.